1. Introduction
Perth Day Hospital Pty Ltd (ABN 92 673 951 418) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, store, and protect your personal and health information.
2. What Information We Collect
Personal Information
We may collect personal information including:
- Full name, date of birth, and gender
- Contact details (email address, postal address)
- Medicare number and private health insurance details
- Emergency contact information
- Referral details from your general practitioner or specialist
Health Information
As a healthcare provider, we collect sensitive health information including:
- Medical history and current conditions
- Diagnosis, treatment plans, and clinical notes
- Pathology and imaging results
- Medication records
- Surgical and procedural records
- Anaesthetic and recovery notes
3. How We Collect Information
We collect information directly from you through:
- Patient registration and admission forms
- Pre-admission assessments and questionnaires
- Consultations with our medical practitioners
- Referrals from your GP or other healthcare providers
- Our website contact and enquiry forms
We may also collect information from third parties such as referring doctors, health funds, and Medicare where you have provided consent.
4. How We Use Your Information
We use your personal and health information for the primary purposes of:
- Providing medical treatment, surgical procedures, and clinical care
- Managing your admission, appointment scheduling, and billing
- Communicating with you about your care, follow-up, and results
- Coordinating care with your referring practitioner and other health providers
- Meeting legal and regulatory obligations, including mandatory reporting
- Quality improvement, clinical audit, and risk management
- Processing health fund and Medicare claims
5. Disclosure of Information
We may disclose your personal and health information to:
- Your nominated referring practitioner and other treating health providers
- Private health insurance funds (with your consent) for claims processing
- Medicare Australia (with your consent)
- Third-party service providers who assist our operations (e.g., pathology labs, imaging providers, IT service providers) under strict confidentiality agreements
- Law enforcement or regulatory bodies where legally required or authorised
We will not disclose your personal information to overseas recipients except where required by law or with your explicit consent.
6. Data Storage and Security
We take reasonable steps to protect your information from unauthorised access, misuse, alteration, or loss. Measures include:
- Secure electronic medical record systems with role-based access controls
- Encryption of data in transit and at rest
- Physical security of premises and records
- Staff training on privacy and confidentiality obligations
- Regular security reviews and updates
7. Cookies and Website Data
Our website may use cookies and similar technologies to:
- Ensure the website functions correctly
- Analyse website usage patterns to improve our services
- Remember your preferences
You can manage cookie preferences through your browser settings. Our website does not collect health information through cookies.
8. Your Rights Under the APPs
Under the Australian Privacy Principles, you have the right to:
- Access — Request access to your personal and health information held by us (APP 12)
- Correction — Request correction of inaccurate or incomplete information (APP 13)
- Complaint — Lodge a complaint if you believe your privacy has been breached (APP 15)
- Anonymity — Where practicable, interact with us anonymously or using a pseudonym (APP 2)
- Withdraw Consent — Withdraw consent for secondary uses of your information, subject to legal obligations
9. Access and Correction Requests
To request access to or correction of your personal information, please contact us at:
📧 [email protected]
We will respond to your request within 30 days as required by the Privacy Act 1988. A fee may apply for access requests, which we will advise you of before processing.
10. Data Breach Notification
In the event of a data breach involving your personal information that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988.
11. Retention of Information
We retain personal and health information for the periods required by applicable legislation, including the Health Records Act (WA) and relevant Australian standards. When information is no longer required, it is securely destroyed or de-identified.
12. Contact Us About Privacy
If you have questions about this Privacy Policy or wish to make a privacy-related enquiry or complaint, please contact our Privacy Officer:
Perth Day Hospital Pty Ltd
📧 [email protected]
📍 Perth, WA 6017
You may also lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au or by calling 1300 363 992.
13. Policy Updates
We may update this Privacy Policy from time to time. The current version is always available on our website. Significant changes will be communicated directly where practicable.
Last updated: January 2026