Terms & Conditions

1. Definitions

In these Terms and Conditions:

• "We", "us", "our" refers to Perth Day Hospital Pty Ltd (ABN 92 673 951 418, ACN 673 951 418).
• "You", "your" refers to the patient, website user, or any person accessing our services or website.
• "Services" refers to all day surgery, medical consultations, diagnostic, and allied health services provided by Perth Day Hospital Pty Ltd.
• "Website" refers to perthdayhospitalpty.site and all associated pages.

2. Acceptance of Terms

By accessing our website or using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website or services. We reserve the right to update these terms at any time, and continued use of the website or services constitutes acceptance of any changes.

3. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). Where applicable, you are entitled to:

• A replacement or refund for a major failure of services
• Compensation for any other reasonably foreseeable loss or damage
• The services being provided with due care and skill
• Services fit for any purpose made known to us

Nothing in these terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law or other applicable legislation that cannot be excluded or modified by agreement.

4. Limitation of Liability

To the fullest extent permitted by law (including the Australian Consumer Law):

• Our liability for any loss or damage arising from or in connection with the use of our website is limited to the greater of the amount you paid to access the website (where applicable) or $100.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.
• We are not liable for any loss or damage caused by factors beyond our reasonable control, including but not limited to internet service outages, natural disasters, or actions of third parties.

For healthcare services, our liability is limited to the cost of remedying the service or supplying an equivalent service, as determined in accordance with applicable health legislation in Western Australia.

5. Medical Disclaimer

The information provided on our website is for general informational purposes only and does not constitute medical advice. You should not rely on website content as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified health provider with any questions regarding a medical condition.

6. Intellectual Property

All content on this website — including but not limited to text, graphics, logos, icons, images, and software — is the intellectual property of Perth Day Hospital Pty Ltd or its licensors and is protected by Australian and international copyright, trademark, and other intellectual property laws.

You may not:

• Reproduce, distribute, or publicly display any content from this website without our prior written consent
• Use any trademarks, logos, or branding associated with Perth Day Hospital Pty Ltd without written authorisation
• Modify, reverse-engineer, or create derivative works from any content on this website

7. Website Use

When using our website, you agree to:

• Use the website only for lawful purposes and in accordance with these terms
• Not attempt to gain unauthorised access to any part of the website, server, or database
• Not transmit any viruses, malware, or other harmful material
• Not use the website in any way that could damage, disable, or impair its operation
• Provide accurate and truthful information when completing forms or making enquiries

8. Patient Rights and Responsibilities

As a patient of Perth Day Hospital Pty Ltd, you have the right to:

• Be treated with dignity, respect, and without discrimination
• Receive clear information about your treatment options, risks, and expected outcomes
• Give informed consent before any procedure
• Access your medical records in accordance with the Privacy Act 1988
• Make a complaint about your care without it affecting your treatment

You are responsible for:

• Providing accurate and complete medical history information
• Following pre-operative and post-operative instructions
• Treating our staff and other patients with respect
• Settling accounts in a timely manner

9. Cancellation and Refund Policy

If you need to cancel or reschedule an appointment, please contact us at [email protected] as soon as possible. Cancellations with less than 24 hours' notice may incur a fee. Refunds for services are handled in accordance with the Australian Consumer Law and our internal refund policy.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Western Australia. You agree to submit to the exclusive jurisdiction of the courts of Western Australia in relation to any dispute arising from these terms.

11. Dispute Resolution

If a dispute arises concerning these terms or our services, we encourage you to first contact us at [email protected] to attempt to resolve the matter informally. If the dispute cannot be resolved within 30 days, either party may pursue resolution through the courts of Western Australia or through alternative dispute resolution as agreed.

12. Termination

We reserve the right to:

• Refuse or restrict access to the website at our discretion
• Suspend or terminate your access if you breach these terms
• Modify or discontinue any part of the website at any time without prior notice

Provisions that by their nature should survive termination — including intellectual property, limitation of liability, and governing law clauses — shall continue in full force and effect.

13. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

14. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Perth Day Hospital Pty Ltd regarding the use of our website and services, superseding any prior agreements or understandings.

15. Contact

For questions about these Terms and Conditions, please contact:

Perth Day Hospital Pty Ltd
📧 [email protected]
📍 Perth, WA 6017
ABN: 92 673 951 418 | ACN: 673 951 418

Last updated: January 2026